Zdeněk is a Partner in Consulting at EY Czech Republic with more than 15 years of experience. In his daily practice, he focuses primarily on connecting the key pillars of corporate functioning – people and organization, technology, business specifics and regulatory frameworks.
From a sectoral perspective, his career has been primarily associated with projects in the automotive and pharmaceutical industries. Zdeněk is also a certified PMI and AgileSHIFT expert.
In recent years, Zdeněk has devoted a significant part of his time to topics related to the concept of Total Experience. That is, how to view customer and employee experience from one perspective – where and how they interact or where one ends and the second begins.
Zdeněk is a proud team-leader of expert consultants who on a daily basis address with clients topics related to Change Management, Learning & Develoment, equal pay, or “HR as a service”.
Where does the employee experience begin and end and why are more and more companies looking for new ways to engage and retain their employees or attract potential candidates? What were the key topics for employers a decade ago, and what did companies at that time find effective for increasing employee satisfaction, strengthening employee relationships and long-term retention? What does the situation look like today, in the mid-2020s, from the perspective of employers and employees themselves? At a time when unemployment has been oscillating around the 3% for a long time, more and more employers are finding that simply overpaying is not the only way to attract and retain qualified employees.
How has the covid period, along with other changes such as the advent of AI and generational turnover, impacted companies’ approach to employee experience? How do companies today perceive the needs of different generations and how do they cope with the challenges of technology taking over some roles while others remain difficult to fill? Do the expectations and needs of candidates and employees align with what companies consider important and effective for the right employee experience? How should companies work with the topic of EX in the context of their strategy when people are the most valuable asset they have?
Let’s take a look at the latest EY research and experience presented by Zdeněk Dušek, Partner People Consulting.